Important legal documents and policies for FORWRD users
We believe in complete transparency. Read our legal documents to understand your rights and our responsibilities.
Welcome to FORWRD! These terms and conditions outline the rules and regulations for the use of FORWRD's Website and Mobile Application, located at forwrd.in and available on app stores. By accessing this website and/or app we assume you accept these terms and conditions. Do not continue to use FORWRD if you do not agree to take all of the terms and conditions stated on this page.
These Terms and Conditions govern your use of the FORWRD platform and website, operated by Rudransh Logistics Services ("FORWRD", "we", "our"). By accessing or using our services, you agree to be bound by these terms. This agreement is an electronic record under the Information Technology Act, 2000, and other applicable laws.
The platform allows logistics providers to list their profiles and enables users to connect with them. We do not manage, guarantee, or participate in logistics transactions, payments, or service delivery. The platform is not a bidding, contracting, or brokerage service.
Logistics providers must subscribe to list their profiles. Subscription fees are non-refundable, except as outlined in our Refund Policy. All payments are processed securely via authorized payment gateways.
You may use the website, its features, products, and services in accordance with these terms. You agree to comply with all applicable laws, regulations, and these Terms. FORWRD reserves the right to modify, suspend, or discontinue any part of the website or its services at any time without notice.
Users and providers must ensure the accuracy of the information shared. Any agreements or transactions made outside the platform are solely the responsibility of the involved parties. Misuse of the platform, fraudulent activity, or providing false information may result in suspension or termination of the account.
You agree not to: Engage in unlawful activities or violate these Terms; Damage, disable, or overload any FORWRD server or network; Attempt to gain unauthorized access to the website or related systems.
FORWRD owns all rights, titles, and interests in the website, platform, and services, including intellectual property. You are granted a limited, non-transferable, revocable license to use the website in accordance with these Terms.
You agree to indemnify and hold FORWRD harmless from any third-party claims arising from your use of the platform, your violation of these Terms, or any applicable law.
The website and services are provided "as-is". To the extent permitted by law, FORWRD disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
FORWRD and its affiliates are not responsible for any disputes, losses, damages, or claims arising from dealings between users and providers. We are a connector, not a guarantor of services. We are not liable for loss of data, profits, business opportunities, or any indirect damages.
We may suspend or terminate your account at our discretion, particularly in cases of violation of these Terms.
FORWRD may update these Terms from time to time. Changes will be posted on the website, and continued use of the platform constitutes acceptance of the revised Terms.
Personal Information refers to any data that can identify an individual, including but not limited to names, contact details, financial data, and other information provided while using our services. Your use of the platform is also governed by our Privacy Policy.
The website may link to third-party websites or content for informational purposes. FORWRD does not endorse or guarantee the accuracy of such content and is not responsible for external links.
FORWRD is not liable for delays or failures due to circumstances beyond our control, such as natural disasters, technical failures, or government actions. If any provision of these Terms is found invalid, the remaining provisions will remain enforceable.
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
© 2025 FORWRD. All rights reserved.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Rudransh Logistics Services ("FORWRD", "the Company", "we", "our", or "us") is committed to safeguarding the privacy of our users, including logistics providers and customers. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services, websites, mobile applications, or related platforms (collectively referred to as the "Platform" or "Services"). By using the Platform, you agree to the terms outlined in this Privacy Policy.
We may collect the following categories of information: Personal Details (Logistics Providers): Name, contact information, company details, and other data necessary for profile listings. User Information: Data required for account creation, including contact details and login credentials. Subscription & Payment Details: Information processed securely by authorized third-party payment gateways.
We use the information collected for purposes including: Displaying logistics provider profiles. Connecting users with providers. Processing subscription payments. Improving user experience, platform functionality, and security.
We do not sell or share personal information with unauthorized third parties. Payment details are handled securely by authorized payment gateway partners. Personal Information will only be disclosed for the purposes consented to by users or as required by law.
Personal Information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations.
We adopt reasonable and robust security measures to protect personal data against unauthorized access, alteration, or disclosure. Security risks and vulnerabilities are regularly assessed by us or our service providers. Users are responsible for keeping their login credentials secure.
Users have the right to: Request access to the personal data we hold about them. Request correction, updates, or deletion of their data. Contact our support team for assistance regarding data handling. Requests can be made via the contact information provided below.
We may update this Privacy Policy from time to time. The updated version will be posted on our Platform, and the changes will become effective once posted. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
For any concerns, queries, or requests regarding your data, you may contact our Data Privacy & Grievance Officer:
Name & Designation: Meghaben Bhaskarbhai Barot (Head)
Address: Rudransh Logistics Services ("FORWRD"), A202, Rajnagar Heights, Waghodia Sigma Institute Road, Vadodara, Gujarat 390019
Email: support@forwrd.in
© 2025 FORWRD. All rights reserved.