Privacy Policy
How FORWRD collects, uses, and protects your information.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
1. Introduction
Rudransh Logistics Services ("FORWRD", "the Company", "we", "our", or "us") is committed to safeguarding the privacy of our users, including logistics providers and customers. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services, websites, mobile applications, or related platforms (collectively referred to as the "Platform" or "Services"). By using the Platform, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Personal details (logistics providers): Name, contact information, company details, and other data necessary for profile listings.
- User information: Data required for account creation, including contact details and login credentials.
- Subscription & payment details: Information processed securely by authorized third-party payment gateways.
- Device & usage data: App activity, crash logs, and notification tokens needed to operate and secure the Platform.
- Documents you upload: KYC / verification images or PDFs you choose via the system picker (we do not request broad photo-library access on Android).
3. How We Use Information
We use the information collected for purposes including: displaying logistics provider profiles; connecting users with providers; processing subscription payments; improving user experience, platform functionality, and security; and sending service-related notifications you opt into.
4. Data Sharing
We do not sell or share personal information with unauthorized third parties. Payment details are handled securely by authorized payment gateway partners. Personal information will only be disclosed for the purposes consented to by users or as required by law.
5. Data Retention
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations.
6. Data Security
We adopt reasonable and robust security measures to protect personal data against unauthorized access, alteration, or disclosure. Security risks and vulnerabilities are regularly assessed by us or our service providers. Users are responsible for keeping their login credentials secure.
7. User Rights
Users have the right to request access to the personal data we hold about them; request correction, updates, or deletion of their data; and contact our support team for assistance regarding data handling. Requests can be made via the contact information provided below.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our Platform, and the changes will become effective once posted. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
9. Data Privacy & Grievance Officer
For any concerns, queries, or requests regarding your data, you may contact our Data Privacy & Grievance Officer:
Name & designation: Meghaben Bhaskarbhai Barot (Head)
Address: Rudransh Logistics Services ("FORWRD"), A202, Rajnagar Heights, Waghodia Sigma Institute Road, Near NH 48, Vadodara 390019, Gujarat, India
Email: Support@forwrd.in
Phone: +91 9727101015
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